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All New Extended Business Hours Monday thru Saturday 9:00 AM to 7:00 PM

SHIPPING INFORMATION

Free Next Day UPS Shipping on ANY ORDER, order today


We ship daily with UPS Monday thru Friday and ALL Items are In-stock. Orders by 4pm will ship Next DAY. You will receive a tracking number within hours of your purchase to the email you provide with the your UPS Tracking Number.

 

 

Return Shipping Guide and Information


It is the policy of D CCTV Security Inc that the customer assumes all shipping fees. This includes shipping fees incurred when items are returned for a refund. *** Return shipping is not covered unless we have sent you an incorrect item or default item. ***



(1) Any order placed on Friday will shipped on next business day
(2) Free ground shipping applicable to orders over $200

 

 

D CCTV Security.com Return and Exchange Policy

D CCTV Security offers a 30-days money back guarantee. We are glad you decided to purchase from D CCTV Security. You will enjoy our INDUSTRY ONLY 3 YEARS WARRANTY, FREE LIFE TIME TECH SUPPORT, in any event that you are not 100% satisfied with our product for any reason, you will receive a full refund (minus shipping and 20% restocking fees charges) within 30 days of your purchase. The restocking fees may be waived if product is defective on arrival or equipment is not as described.

 

Returning Merchandise Authorization (RMA) Process

The RMA process assists our customers when they have a claim against their warranty or when they have problems with their product within the 30 day money back guarantee period.

When a customer experiences a problem with a D CCTV Security product, their first action is to call our dedicated Technical Support team 866-583-2288 (option 3) or techsupport@dcctvsecurity.com


When the customer calls Technical Support, the following process takes place:

Technical Support works to diagnose and solve the problem remotely.

If the problem cannot be solved remotely, Technical Support will forward the call to our customer service department and issue an RMA number to identify and track the return/repair of the product.

An RMA is valid for 30‐days from the date of issue.

The customer returns the defective product in proper packaging.

The customer is responsible for damage or destruction of the product caused by improper packaging or handling.

The RMA number MUST be placed visibly and clearly on all shipping documentation, associated correspondence, and all shipping containers.

UNAUTHORIZED RETURNS WILL BE REFUSED

Upon receipt of the product, Technical Support logs the product, analyzes the problem, and repairs the product within ten business days from receipt at D CCTV Security, excluding Saturdays and Sundays.

Technical Support repackages the product for return, communicates with the customer, and closes the RMA for completion of the repair.


D CCTV Security Standard Terms and Conditions apply to all service and support and can change without notice.